HR & ADMIN

Location: Glasgow UK
Employment Type: Full-Time
Salary: TBD

We are seeking an experienced Office Manager with a strong background in administrative operations to support our expanding commercial utility services. 

The ideal candidate will play a key role in overseeing day-to-day office functions, managing utility service contracts (electricity, gas, water) and compliance matters.

• Oversee and coordinate daily office operations to ensure efficiency and compliance
   
• Administer commercial utility contracts and liaise with suppliers
   
• Maintain and improve administrative systems and office procedures
   
• Act as a point of contact for internal teams and external stakeholders
   
• Ensure compliance with company policies and relevant UK regulations
   
• Foster a collaborative and inclusive culture, supporting clients from diverse backgrounds
   

• Proven experience as an Office Manager or similar role with admin responsibilities
   
• Experience managing commercial contracts in electricity, gas, and water services
   
• Excellent organisational, communication, and interpersonal skills
   
• Ability to manage a multicultural team and support local client engagement
   
• Proficiency in Microsoft Office and energy supplier portals and systems
   

• Previous experience in the utility services sector

We are a growing company with a strong commitment to excellence and diversity. You'll work in a dynamic environment where your expertise helps shape the future of client service in the utilities industry.

Work Location: (UK-based)


Industry: Commercial Energy & Utilities


Employment Type: Full-Time  

Position 2 Nos.

Job Purpose: To manage and coordinate the submission and lifecycle of commercial electricity, gas, and water contracts to energy provider portals across the UK. 

The role includes overseeing contact centre operations relating to commercial energy customers, ensuring compliance, timely contract renewals, and maintaining effective relationships with providers and internal departments.  

Main Duties and Responsibilities:  * Contract Submission Management: Oversee and execute the accurate digital submission of utility contracts (electricity, gas, water) for commercial customers through energy provider portals. * Contact Centre Oversight: Supervise and support contact centre functions, ensuring prompt response to customer queries and coordination with energy suppliers. * Contract Review & Compliance: Review all contract terms and verify that data aligns with company and regulatory requirements before submission. * Record Management: Maintain secure and well-organised electronic records of all submitted contracts, correspondence, and client data. * Lifecycle Monitoring: Track contract start, expiration, and renewal dates, ensuring proactive renewal processes to avoid service disruption. * Provider Liaison: Act as the primary contact for resolving portal issues, data discrepancies, or contractual disputes with utility companies. * Internal Communication: 

Share up-to-date contract statuses with internal departments (e.g., sales, finance, account management) to facilitate coordinated service delivery. * Process Improvement: Contribute to improving internal systems, digital workflows, and contact centre processes for better efficiency and customer service.